FAQ

First, please contact info@miccosmo-world.com
Once we receive your order, we will process it as soon as possible, so depending on the timing of your inquiry, we may not be able to fulfill your request.

First, please contact info@miccosmo-world.com
Once we receive your order, we will process it as soon as possible, so depending on the timing of your inquiry, we may not be able to fulfill your request.

You can check the delivery status using the tracking number provided in the shipping confirmation email. Also, please contact us using the inquiry form along with your order number.

Customs duties and taxes vary depending on the destination country. These charges are the responsibility of the customer and will be collected by the carrier upon delivery.

You can choose between FedEx delivery, regular delivery by Japan Post, and EMS (International Express Mail).

If the package was not received and sent back to us, please contact us at info@miccosmo-world.com We will assist you with re-shipping the order or issuing a refund as per your preference. Please ensure that the shipping address provided is correct to avoid such issues.

Shipping charges vary depending on the weight of the package and the destination country/region. For more information, please check the Sipping Price.

Usually ships within 1 week of ordering. Delivery times vary depending on the country and region, but standard delivery times are approximately 10 to 20 days for standard shipping, approximately 5 to 8 days for EMS, and approximately 5 to 10 days for FedEx.

Even if the order is made by the same person, if there are multiple delivery addresses, shipping charges will be charged for each delivery address. Please complete the ordering process for each delivery address.

When making a purchase (payment), you can [change] the delivery address from "Shipping Address". If you change the shipping address, your order will be delivered to the changed address. Please note that we currently do not offer gift wrapping.

Currently, we accept credit card payments (VISA, Master, and AMEX) and PayPal.

If you have any questions or issues regarding your payment, please contact us at info@miccosmo-world.com Our support team will assist you.

You cannot change your payment method after your order is completed, so please be sure to check it when placing your order.

You can search by free word search using the search window on the site.

Product description, ingredients, How to use, etc.
The information is provided on the page of each product. Please check them carefully.

"Out of stock" will be displayed on the product page only if the item is out of stock.

As a general rule, we do not accept returns or exchanges due to customer convenience.

If you receive a damaged or incorrect item, please contact us immediately at info@miccosmo-world.com with your order number and photos of the item. We will arrange for a replacement or refund as soon as possible.

Your order may not have been completed correctly or your email address may be incorrect. Depending on your email settings, emails from this site may be sorted into your "spam folder".
If you do not receive the email, please check your spam folder. If you have set up domain-specific reception to prevent spam mail, etc., you will not be able to use the e-mail services of this website, so please set up domain-specific reception for info@miccosmo-world.com Please go. When setting up domain-specific reception, please specify the domain info@miccosmo-world.com If you still cannot confirm your email even after completing the above settings, please contact us using the contact form.

We do not issue individual receipts or enclose them with products. note that. For credit card payments, the billing statement issued by the credit card company will serve as the receipt.

Please check our privacy policy regarding the handling of personal information.

Please contact us using the inquiry form below.